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App support.
Having trouble with Norsk nå or MatchJot? Write to us. We reply within 48 hours on business days.
01Support
Contact support
Email support@polarismatrix.com. To help us respond quickly, please include the app name, your iPhone model and iOS version, what you were doing when the problem occurred, and a screenshot if possible.
Norsk nå
Learn Norwegian Bokmål from A1 to B2. Live on the App Store.
MatchJot
Match log for handball. Coming to the App Store.
Common questions
How do I restore a purchase?
Open the app, go to Settings and choose “Restore purchases”. The purchase must have been made with the same Apple ID. If that fails, email us with the receipt number from Apple.
How do I cancel a subscription?
Subscriptions are managed by Apple, not by us. On your iPhone open Settings, tap your name at the top, choose Subscriptions and cancel there. Cancellation takes effect from the next renewal date.
How do I delete my data?
Your Norsk nå learning data and your MatchJot matches are stored on your phone and are removed when you delete the app. If you turned on sync in Norsk nå, delete the cloud copy on this page. You can also email support@polarismatrix.com with the subject “Data deletion”. We confirm deletion within 30 days, as GDPR requires.
Do you store recordings or match data?
No. Norsk nå sends an audio recording only when you use speech recognition, and it is deleted straight after. MatchJot keeps your matches on your phone only. See each app's privacy policy above.
The app crashes or freezes
First try updating to the latest version in the App Store and restarting your phone. If that does not help, send us your model, iOS version and what you were doing right before the crash.